Domestic and Offshore Owned Centers

Dominican Republic and New York Call Centers, CASRO and MRA compliant

OA is proud to offer the best of both worlds with our Metro New York owned facility and our offshore owned center in the Dominican Republic.

The "City that Never Sleeps" is our home-New York City. OA headquarters is just a block away from the subway station and a mass transit system that also never sleeps, bringing us the most diverse talent in the world 24/7. We prescreen and select the most qualified people from a vast melting pot of all languages and ethnic backgrounds.

Then there's our company owned and operated offshore center, that helps us save you money on all aspects of your data collection project while ensuring the high quality you expect and deserve. Every employee has been thoroughly trained utilizing the same training techniques followed by our New York City facility and adhering to the guidelines outlined by CASRO and the MRA. They′re well educated, well spoken, speak excellent English, and possess outstanding communication skills.

We chose to open our offshore center in the Dominican Republic because the country possesses a sophisticated telecommunications system (originally used by Verizon to serve all of the South America), and a very large, highly educated workforce who is closely assimilated to the United States from birth.

With teleservices as the Dominican Republic′s fastest growing industry, our clients love that we′re capitalizing on this trend that gives us the opportunity to pass on labor related savings onto them.

Domestic or offshore-OA has made the world smaller while delivering greater value and smarter options for all our clients.